Privacy Policy

Privacy Policy and Cookies Policy for


Effective Date: 05-06-2023




At Step and Stone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [] (“Website”). Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.


Information We Collect


1.1 Personal Information:

When you interact with our Website, we may collect certain personal information that you voluntarily provide to us, such as your name, email address, postal address, and phone number. We collect this information for the purpose of responding to your inquiries, providing you with the requested information or services, and improving our Website.


1.2 Cookies and Similar Technologies:

Our Website uses cookies and similar technologies to enhance your browsing experience and analyse how you use our Website. These technologies collect certain non-personal information, such as your IP address, browser type, operating system, and browsing patterns. We may also use third-party analytics services that collect, monitor, and analyse this type of information to improve our Website’s functionality.


Use of Information


2.1 Personal Information:

We may use the personal information we collect for the following purposes:


  • To provide and maintain our services;
  • To personalise your experience on our Website;
  • To communicate with you, respond to your inquiries, and provide customer support;
  • To send you marketing communications that we believe may be of interest to you, in accordance with applicable laws and regulations;
  • To detect, prevent, and address technical issues and security breaches.

We will not sell or otherwise transfer your information to a third party for commercial reasons. 


2.2 Non-personal Information:

We may use non-personal information collected through cookies and similar technologies for various purposes, including but not limited to:


  • Analysing trends and statistics;
  • Improving our Website’s functionality and performance;
  • Enhancing our marketing and advertising efforts.


You can opt-out of receiving these communications at any time by following the instructions provided in the emails or contacting us directly.


Data Retention


We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.


Data Security


We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


Disclosure of Information


3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These third parties are obligated to keep your information confidential and secure and are prohibited from using your personal information for any other purposes.


3.2 Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government agencies) or to protect our legal rights.


Data Security


We strive to implement appropriate technical and organisational measures to protect the security of your personal information. However, no transmission of data over the internet or electronic storage system is entirely secure. Therefore, while we endeavour to protect your personal information, we cannot guarantee its absolute security.


Your Choices


5.1 Cookies:

You have the option to accept or decline cookies when visiting our Website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect your browsing experience and limit certain features on our Website.


5.1.1 Third-Party Cookies: 

Our website may use cookies set by third-party services, such as YouTube or Google, to enhance your experience and provide additional functionality. These third parties may use cookies to collect information about your browsing activities on our website and other sites to deliver targeted advertisements or personalised content.


5.2 Marketing Communications:

If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the communication or by contacting us directly.


Children’s Privacy


Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.


Changes to This Privacy Policy


We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this Privacy Policy periodically for any updates.


Contact Us


If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Park Centre, Daventry Rd,

Bristol BS4 1DQ

United Kingdom




Please note that while we strive to address your inquiries promptly, it may take some time to process certain requests, such as data access or deletion.


By using our Website, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.